Melanie Hankinson LPTA, CSA, Aging Life Care Professional™ Melanie is the Managing Director of IKOR in Columbus has a passion to serve others. Eighteen years in the healthcare field has given her valuable experience to understand the needs and desires of the elderly and disabled. She has a degree in physical therapy, is a Certified Senior Advisor (CSA) and an Aging Life Care Professional™. Melanie is a member of the National Guardianship Association and serves as a volunteer guardian with the Central Ohio Area Agency on Aging for the past four years. She has assisted many adults that have faced difficult healthcare decisions by guiding them through the complicated systems, advising, as well as supporting individuals to find a renewed sense of quality in their lives.